Incorrect token appears when the robot cannot connect to our servers when the connection is not of good enough quality. As a result, the Keecker cannot be recognized by the application.
Remember, your smartphone must be connected to the same Wifi as your Keecker. Your phone's Bluetooth must also be activated.
You must also use the same email address for each use. If you want to add other users, you must invite them beforehand. Find out how to do this by clicking here: https://support.keecker.com/hc/fr/articles/115003216391
Finally, you must also make sure that you are using the latest version of the Keecker application on your smartphone. To do this, you have to check the Google Play Store or the App Store.Back to main support page